Privacy PolicyPrivacy Policy

Privacy PolicyPrivacy Policy

CREATE MEDIC CO., LTD. (the “Company”) shall comply with laws and regulations regarding the protection of personal information and handle personal information of our stakeholders through the corporate activities in accordance with the following Privacy Policy.

  1. The Company shall, when obtaining, using, or holding customers' personal information, endeavor to ensure that the rights and interests of the customers are not compromised.
  2. The Company shall, regarding customers’ personal information acquired, take appropriate security measures to prevent leakage, damage, loss, or unauthorized access thereto.
  3. In acquiring personal information, the purpose of use shall be clearly stated in advance and used within the scope of the purpose of use.
    In addition, prior consent shall be obtained from customers if the information is to be used beyond the scope of stated purpose, or the purpose of use is to be changed.
  4. Purposes of use of personal information
    • (1)Personal information of physicians, nurses, and other healthcare professionals
      • ・Provision and collection of information on the proper use of medical devices, etc.
      • ・Provision and collection of information on the quality, safety, and efficacy of medical devices, etc.
      • ・Surveys and research on medical devices, etc.
      • ・Provision and collection of medical and academic information
      • ・Requesting and implementation of clinical trials, post-marketing surveillance, etc.
      • ・Announcement and operation of academic exhibitions, seminars, and events
      • ・Applications, notifications, reports, and inquiries to government agencies, etc., necessary for the Company’s business
      • ・Handling of various inquiries, requests for materials, etc.
    • (2)Personal information of patients receiving home treatment
      • ・Provision and collection of information on the proper use of medical devices for home treatment
      • ・Provision and collection of information on the quality and safety of medical devices for home treatment
      • ・Communication and provision of information with related medical institutions, etc.
      • ・Mailing and announcement of various publications
    • (3)Personal information of customers and business partners
      • ・Acceptance of various applications, contracts related to development, sales and purchase, consignment, etc.
      • ・Mediation and introduction of products, etc., e-mail distribution service, distribution of samples, etc.
      • ・Customer information management, handling of complaints and consultations, surveys, questionnaires, and campaigns
      • ・Applications, notifications, and reports to government agencies, etc.
    • (4)Personal information of shareholders and investors
      • ・Exercise of rights and fulfillment of obligations under the Companies Act, Commercial Code, etc.
      • ・Survey, delivery, and handling of inquiries related to the payment of dividends, etc.
      • ・Preparation and disclosure of documents based on law or equivalent grounds
      • ・Provision of information through distribution of IR newsletters
      • ・Applications, notifications, and reports to government agencies, etc.
    • (5)Personal information of inquirers about our products, services, business activities, etc.
      • ・Consideration, coordination, and response to inquiries and communications, etc.
      • ・Communications and provision of information to product and service providers, healthcare professionals, etc.
      • ・Applications, notifications, and reports to government agencies, etc.
    • (6)Personal information of applicants for employment and prospective employees
      • ・Consideration, decision and communication regarding employment
      • ・Communication on selection procedures and the results thereof
      • ・Communication on the implementation of pre-employment procedures and other various matters
    • (7)Personal information on employees (including retirees) and their families
      • ・Wage calculation, welfare, education and training, transfers, risk management, health management, other personnel and labor management, internal and external public relations
      • ・Communication and provision of information with the Shareholding Association, our Group companies, and other business partners
      • ・Communication in compliance with labor laws concerning retirees and in emergencies
      • ・Applications, notifications, reports, etc. to government agencies, etc. to achieve administrative purposes in taxation, social security, and disaster response and other purposes
  5. The Company shall not provide customers' personal information to any third party without obtaining prior consent from customers; provided, however, that in the following cases, Company may do so without obtaining prior consent from customers:
    • ・When required by law
    • ・When it is necessary to cooperate with a national agency or local government, or a person entrusted thereby to execute affairs prescribed by law, and obtaining customers' consent may interfere with the execution of the affairs
    • ・When it is necessary to protect human life, body, or property and it is difficult to obtain consent of customers accompanying the circumstances
  6. The Company shall share with its Group companies the data of customers’ address, name, telephone number, fax number, e-mail address, title, etc., obtained in handling of various inquiries from customers, as well as the contents of inquiries, within the scope of handling such inquiries.
    Administrator: CREATE MEDIC CO., LTD.
  7. If customers request for disclosure, correction, or discontinuation of use of their personal information, the Company shall endeavor to respond properly and promptly within a reasonable scope. Please contact us using the "Contact Form."
    <Personal Information Desk>
    Export Division, CREATE MEDIC CO., LTD. (Personal Information Desk)
  8. The Company shall comply with laws and regulations and other norms related to the handling of customers' personal information, and shall continuously review and improve the contents.